Frequently Asked Questions - OneParcel
Find answers to common questions about our services.
What types of delivery services do you offer?
We offer Standard, Tracked, Express, and International Delivery services.
How long does Standard Delivery take?
Standard Delivery typically takes 3-5 business days within the UK.
Do you deliver internationally?
Yes, our International Delivery service covers various destinations worldwide.
What if my parcel is lost or damaged?
We offer insurance options to cover any loss or damage during transit.
Are there any size or weight restrictions?
Yes, restrictions may apply depending on the delivery service and destination. Please contact us for specific details.
How do you determine the best pricing?
We compare the market to find the most competitive rates for your delivery needs.
Can I track my parcel?
Yes our Fully Tracked delivery services include live tracking updates and in-flight options, allowing recipients to manage their delivery in real-time.
How fast is the Express Delivery service?
Express Delivery ensures your parcels are delivered within 24 / 24hrs days.
How can I get a quote for my delivery?
Contact our customer service team for prices.
How do I contact OneParcel for support?
You can reach us via email, phone, or through our website's contact form.
Need More Help?
Contact us today for any additional questions or to get a delivery quote.